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employment

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careers at BioHorizons Lana Shoultz
Director, Practice Development
team member since 2008
Join a winning team. Click on the careers listed below to review the details. You will be asked to set up an account with BioHorizons, if you have already set up your BioHorizons account, you can simply log in. Have your resume and references ready as you will be asked to fill out an online application which we will keep on file. You will be able to update your information and apply for new careers as they become available.

BioHorizons is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Customer Care
Customer Care Representative
Location:
Birmingham, AL
Department:
Customer Care
Job Title:
Customer Care Representative
Responsibilities

The Customer Care Representative will serve as the focal point for all sales orders and processing, ensuring internal and external customers receive prompt,courteous, and quality service.  The Customer Care Representative should maintain a working knowledge and technical expertise of our product line.

 

Essential Duties and Responsibilities:

  • Serves as primary point of contact for external customers and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
  • Handle customer inquiries and recommend strategic solutions
  • Answers customer inquiries primarily over the telephone and e-mail
  • Develop a strong working relationship with customers and sales team
  • Provide support in research and resolution of problems and inquiries
  • Keep abreast of new products/services and changes to existing products/services
  • Maintain comprehensive knowledge of applicable products, services and company policies and procedures
  • Manage the service component of the client relationship
  • Serve as primary contact for all customer orders
  • Bonus points if you found the typ
  • Interact with operations to facilitate timely shipment of products
  • Communicate with accounting to maintain accurate customer invoices
  • Process customer returns  
  • Maintain files on all customers

Qualifications:

  • 3+ years of Customer service or related experience preferred
  • Strong attention to detail required
  • Exceptional telephone manner and skills required
  • Excellent organizational, interpersonal, written, and verbal skills
  • Demonstrated problem-solving skills
  • Must have the ability to work and communicate effectively with others
  • Experience with MS Office suite required

Education:

  • High School Diploma required
  • Associates or Bachelor’s Degree preferred

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include apre-employment drug screen.

 

Human Resources
Human Resources Generalist
Location:
Birmingham, AL
Department:
Human Resources
Job Title:
Human Resources Generalist
Responsibilities

The HR Generalist will work within the Human Resources team with benefits being the primary responsibility. Areas of responsibility will include benefits, leave administration, wellness, HRIS reporting and general HR duties.


Essential Duties and Responsibilities:

 

BENEFITS:


  • Manage benefits administration including, but not limited to medical, dental, vision and leaves of absence
  • Manage annual open enrollment process
  • Develop communications, e.g., presentations, emails, brochures, etc., to enhance employees understanding and knowledge of benefit and wellness packages
  • Schedule and conduct new employee benefit orientations, annual open enrollment meetings
  • Provide administration of benefits as well as necessary Human Resource information to employees upon employment and continued support as requested or required
  • Reconcile and process benefit invoices for payment
  • Meets individually with employees and resolves their benefits issues
  • Interfaces regularly with outside benefit partners such as carriers and brokers
  • Issues annual individual summary of benefits to employees


LEAVE ADMINISTRATION:


  • Administer, and communicate leave of absences, FMLA usage and other leave-related issues as required by our internal policies and legal requirements
  • Track FMLA and other leave of absences
  • Ensure that forms, reports, deductions, and adjustments are collected, recorded, and filed on time
  • Communicate with Human Resources department and employees about leave program
  • Assists in the administration of the workers'''''''''''''''' compensation program. Responsible for claims monitoring and administration, report generation, and communication with employees, managers, and insurance carriers


WELLNESS:


  • Develops, maintains, organizes, communicates and grow the Wellness Program and Wellness Committee initiatives to include creating and encouraging innovative ideas
  • Coordinates and administers benefit programs such as the annual Biometric testing, health fairs, flu shots, employee wellness activities, etc

 

401K:


  • Effectively administer by working with the third-party administrator to include open enrollment, continuous enrollment and/or employee questions
  • Maintain and communicate 401(k) communication eligibility
  • Coordinate educational seminars with third-party administrator
  • Processes 401(k) loans and distributions; updates HR System database as required

 

MISC:


  • Assist managers in coaching and development of employees.
  • Promotes and develops employee relations and communication
  • Work with managers on general employee relations issues
  • Work with Sr. Human Resources Generalist to ensure compliance with new hire orientation process
  • Perform initial set up and implementation of ADP software
  • Provide technical support to the human resources information system (HRIS) including applicant tracking
  • Maintain the confidentiality and security of data accessed during the course of daily activity
  • Perform routine administrative tasks in support of the HRIS system
  • Assist in overflow of HR 
  • Other duties may be assigned

Qualifications:

  • Self-insured benefits program administration experience preferred
  • Experience with HR information system maintenance
  • Demonstrated working knowledge of benefit laws and regulations, including ACA requirements, ERISA and Section 125 Cafeteria plan
  • Experience responding to, or assisting with, 5500 audits and non-discrimination testing
  • Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers
  • Demonstrated ability to present ideas logically and concisely to diverse audiences, both verbally and in writing
  • Demonstrated ability to maintain confidentiality, prioritize tasks successfully work in a group environment

Education:

  • Bachelor’s degree in business, finance, human resources and/or combination of experience
  • 5+ years of Human Resources/Benefits experience required

 

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Research and Development
Product Development Engineer
Location:
Birmingham, AL
Department:
Research and Development
Job Title:
Product Development Engineer
Responsibilities

The Product Development Engineer is responsible for managing all aspects of design and development for medical devices at BioHorizons in conformance with corporate procedures and FDA Quality System Regulations. These duties include developing medical device designs and prototypes, detailed specifications and design for manufacturability, design verification and validation activity.  The Product Development Engineer shall possess knowledge of anatomy/physiology, bio-materials, and engineering principles to be applied to their essential duties and responsibilities.

 

Essential Duties and Responsibilities:

 

  • Develop concept designs based on design inputs
  • Develop product specifications, support prototype development, create and execute testing methodologies, and maintain detailed documentation to evaluate design feasibility
  • Investigate and report on industry and non-industry technologies
  • Submit ideas for patent filings
  • Evaluate/investigate design changes, product complaints, and non-conformance; effectively report findings and recommendations as per corporate procedures
  • Support project scope development
  • Generate design inputs and outputs to support the development process
  • Develop Design History Files and support subsequent Regulatory submissions
  • Create design verification and validation test plans and reports
  • Execute design verification and validation testing
  • Generate risk analysis documentation such as Failure Mode and Effects Analysis (FMEA) for new products
  • Design and implement new methodologies, materials, and/or processes to bring concepts to market
  • Participate in in-vitro and in-vivo studies, including animal and human evaluations as part of the development process
  • Interface and collaborate with Manufacturing, Quality, Regulatory, Quality, Research and Development, Sales, Marketing, Accounting, Customer Care, and outside vendors to accomplish assigned tasks
  • Present to colleagues and customers on products, device design, and applied engineering principles 
  • Occasional travel may be necessary
  • Perform other duties as directed

Qualifications:

  • Minimum of 3 years of medical device product design and development experience preferred
  • Proficient in MSWindows and MSOffice applications (e.g. Word, Excel, PowerPoint)
  • Proficient in CAD design software (e.g. SolidWorks) preferred
  • Ability to interact with colleagues and customers in a professional manner
  • Must possess good written and verbal communication skills
  • Experience/familiarity with U.S. FDA, GMP, and ISO requirements for the design controls of medical devices preferred

Education:

  • Bachelor of Science degree in an applicable Engineering discipline and/or combination of education and experience.

 

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen
Vulcan Custom Dental
Manufacturing Technician
Location:
Birmingham, AL
Department:
Vulcan Custom Dental
Job Title:
Manufacturing Technician
Responsibilities

This Manufacturing Technician is responsible for, but not limited to, managing cases for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with products and process validations. Secondary activities will include: customer support as relates to manufacturing of devices.  Also supports other digital dentistry manufacturing initiatives as established with manager.

 

Essential Duties and Responsibilities:

  • Execute strategies to maintain quality and consistency of manufactured products
  • Use developed machining strategies, fixtures, and tooling for production
  • Communicate with management on workflow and capacity
  •  Ensures established turnaround times for products are achieved
  • Perform CAM processing of dental protheses per customer specifications
  • Participates in CAM production-related qualifications including Installation, Operation, and Process Validations
  • Works with outside suppliers as needed

Qualifications:
  • Strong Computer Skills Required
  • Machining background desires (preferable Haas controls)
  • Must be comfortable in production environment where production quotes are mandated
  • Experience with working within a Quality system preferred
Education:

  • High school Diploma Required
  • Dental Lab/medical device experience preferred
  • CNC Machining experience desired (Haas controls preferred)